Lahovari 98B, Dumbraveni,
Ilfov, Romania

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. CET+2

Frequently Asked Questions

Please read our FAQ before sending us a message.

To enable our customers to benefit from the lowest possible prices, we decided to give them the shipping method choice at the checkout. The current shipping methods are:

For North America:
– DHL Air, 3-5 days, 34EUR
– Romanian Postal Service, 2-3 weeks, 28EUR

For Europe:

– DHL Air, 1-2 days, 28EUR
– DHL Land, 3-5 days, 18EUR
– Romanian Postal Service, 5-7 days, 14EUR

For Romania:

– Free shipping

If your country is outside of these areas, please contact us directly and we’ll update the shipping options to include your area too.

We’re accepting card payments with Stripe link and Google Pay

Your security is our top priority. Our shop uses industry-standard security measures, including SSL encryption, to protect your personal information. Your data is encrypted during transmission, ensuring that your details, such as credit card information and personal details, remain secure from unauthorized access.

Additionally, we partner with trusted payment providers like Stripe and Google Pay, which adhere to stringent security protocols. These services use advanced security technologies to keep your payment details safe and protect against fraud. We do not store your credit card details on our servers, further enhancing the security of your information.

We are committed to maintaining the highest levels of data protection and regularly update our security practices to safeguard your information effectively.

After you place an order in our online shop, here’s what happens:

  1. Order Confirmation: You will receive an order confirmation email that includes a summary of your purchase and your order number. This confirmation ensures that we have received your order and it is being processed.

  2. Payment Processing: We will verify and process your payment through our secure payment gateways. If there are any issues with your payment, we will contact you for further information.

  3. Order Fulfillment: Once payment is confirmed, your order will be prepared for shipping. Our team carefully picks, packs, and prepares your items for dispatch.

  4. Shipping Notification: As soon as your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery directly on the courier’s website.

  5. Delivery: The final step is delivery to your provided address within the estimated delivery timeframe. Our delivery partners strive to ensure your package arrives safely and on time.

Our customer service team is always available to assist you with any questions or updates regarding your order.

Send us an email